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Troubleshooting

No videos matched "phone review".​

Common reasons:

  • No searchable platforms are enabled.
  • timeout
  • no matches

You can try:

  1. city night view
  2. Choose which platforms are used by platform search. Disabled platforms are skipped on the Add Video page; pasted links are still checked by URL.
  3. Import a video platform link

Not supported or not downloadable:​

Common reasons:

  • login required
  • unavailable in your region
  • unavailable

Local video import failed:​

You can try:

  • Paste the absolute path to a local video file. The desktop app opens the system file picker.
  • Check file
  • Read video

Frame sampling interval​

Sample one frame every N seconds. Smaller = finer scene detection but linearly more AI calls and slower analysis. A 10-min video: 2s ≈ 300 frames, ~8 min; 5s ≈ 120 frames, ~3 min. Editing: 1–2s; quick previews: 5–10s.

Couldn't generate a playable copy — try the system player instead​

The desktop player can't decode some codecs — first playback generates a compatible copy

Could not export clips:​

Common reasons:

  • This video has no playable local file; the download may have failed or the file was moved.
  • ffmpeg / ffprobe
  • Playback failed

Today's analysis quota has been used. Try again tomorrow.​

Resets in 24h. Usage is deducted only after successful analysis.

Update check failed:​

Software updates are only available in the desktop client. The update channel is not configured. Release builds need an updater public key, endpoint and signed artifacts.